Payment

Can I trust the platform to securely process my payment for a wellness tour?

At Wellness Tours Club, your payment is fully secure thanks to the 3DS protocol. We do not store any of your card data. All transfers to the provider are processed officially based on the agreement between you and the provider through our platform.

What payment methods are available?

You can pay for your wellness tour with any major bank card. Once the payment is completed, you will receive an email with your booking confirmation and tour details.

What is the confirmation of payment and booking?

All booking information is saved in your profile. Be sure to print or save relevant documents, such as your booking confirmation, travel tickets (purchased independently), passport, and medical insurance. Confirm the meeting point with your guide to ensure a smooth start to your wellness journey.

Does the platform charge a commission when paying with a credit card?

No, there are no additional commissions.

What happens if I cancel my booking?

You can cancel your booking through your personal account or by contacting an expert. A 100% refund is available if you cancel within 24 hours of prepayment, or if the tour is canceled due to the provider’s fault. Please note that if you have made three refunds in the past year, the next refund may be reduced by $100. Other cancellation policies are outlined on each tour page.

When will I receive my refund if I cancel the tour?

Refunds are generally processed within 7 days but may take up to 30 calendar days.

Is it possible to hold a place without prepayment?

This depends on the provider’s booking policies. You can contact the wellness tour expert via the chat feature to request a reservation hold. The expert will confirm or decline based on availability.

What should I do if I can’t pay for the tour?

First, ensure there are no restrictions on your card, such as:

  • Sufficient funds
  • No limits on online transactions
  • Card is active and not blocked
  • SMS authentication for payments is working

If there are no restrictions and the problem persists, contact the service manager or tour expert. You can also reach our technical support via the phone number provided on the website.